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A Retraction

December 16, 2009

Before I go any further, There is something I must do and that is apologise to my eldest daughter.

Rebecca I unreservedly apologise for incorrectly holding you responsible for the resent issues with the home server and computers,

The reason I believed this to be this case was both the server and your laptop were the worst computers affected (however there were previous instances where you were the guilty party which did influence my reasoning).

After browsing the web I came across this statement from my AV supplier Avast.

On Thursday 3.12. 2009 Avast! had a bad false positive issue. At around 00:15 AM GMT we released VPS update 091203-0 which started flagging hundreds of innocent files as a ‘Win32:Delf-MZG‘ Trojan (or, in less common cases, as ‘Win32:Zbot-MKK‘). Among the files affected were high-profile programs produced by Adobe, Realtek, sound card drivers, various media players etc.

This is disgraceful thing to happen, because of this I stripped a server to bare (seven) drives, formatting all, deleted data from the system and backup’s to ensure that it did not follow back on to the system and reinstalling the OS, I also ended up buying new AV software for my clients as this was the only way to clear the infection for which some were urgently needed for collage work.

And it turns out the tool that I spent a lot of money and used to protect my data ended up being the reason for lost data, time and money, because no matter how many time I thought it was gone due to the faulty product the issue kept showing up and why it appeared to be almost impossible to clear.

I would after this disgrace recommend that you do not use the Avast product for something as important as you home server for the very reason I have outlined above.

While my subscription ends in January I still paid £50 (for 6 Norton licences) to clear non existent viruses off PC’s as such I will not be renewing my subscription for the server either and will be looking at other solutions.

While my time is something I consider to be valuable there is no way for me to put an absolute time spent or finical price on the time consumed by this, however I will investigate what options are available to me for perusing my financial losses/expenses be that by Avast making good or by other avenues.

I am not a happy bunny to say the least.

10 Comments leave one →
  1. mad hatter tosha... permalink
    December 17, 2009 4:46 am

    I would be doing the same as you! I’d be so livid i’d probably be tempted to burn something down.. oh man!

    • December 17, 2009 1:18 pm

      Thanks. yeah I am not a happy buny at all, I cant see the company actualy doing anything and now I have chilled slightly, Is it worth persuing for £50-70 , I am not shur I need the greif but what I am concidering doing is a open letter to Avast and posting on as many tech blogs as I can find!

      • mad hatter tosha... permalink
        December 24, 2009 1:38 pm

        I would make sure others are aware of it.. thats for certain. THat is a huge issue. i mean its not a small minor thing. probably not worth going legal but the tech blogs are a good idea

  2. S. Le permalink
    December 17, 2009 3:12 pm

    Takes a big man to admit he’s wrong, especially to his daughter! Good on you then!

  3. December 22, 2009 5:49 pm

    I am with S.Le on this one.You sir are a good man and wonderful father.

  4. December 23, 2009 2:01 am

    Dude! That sucks ASS! I would be so pissed off! Sorry you had to do all you did for NOTHING. Wow!

  5. January 7, 2010 4:44 pm

    As we would say in NYC, that sucks donkey balls, lol.
    I recently had an issue with a normal blogsite that somehow passed https backdoor trojan onto my laptop, I spent the Holiday weekend reformatting and reinstalling.
    Within a week of the OS refresh, I saw an Adobe hack trying to push through..Oy Vey!

    I thought TrendMicro was big overseas. Symantec, McAfee they all fall short.

    Fellas, I doubt there’s a condom big enough to save us all from the evils of the internet.
    And with all the free porn on the web you know we aren’t gonna stop surfing!


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